Standard Terms and Conditions
1) Legally Binding Agreement:
By signing a contract with Kinlo Clean , you are signing a legally binding contract for work to be
completed at an agreed-upon price. In the event that you break this contract, all deposits made to the
company shall be surrendered as damages.
2) Product Warranties:
All warranties are limited to those offered by the manufacturers of the products used. Kinlo Clean
makes no additional warranties. If you ever have a concern regarding our work, Kinlo Clean should be
notified immediately.
3) Water Usage:
By signing this agreement, you agree to provide Kinlo Clean the right to use an on-site water supply
as needed to complete the stated project without compensation. If an exterior water supply is
required, it will be at an additional charge. It is the customer’s responsibility to make sure the water
supply is on and in working order before we arrive. Additional charges will be applied if water is not
available.
4) Electrical Usage:
By signing this agreement, you agree to provide Kinlo Clean the right to use an on-site source of
electricity as needed to complete the stated project without compensation. If an exterior source is
required it will be at an additional charge.
5) Color and Tone Concerns:
The properties and species of wood age and weather can greatly affect the resulting color or tone of
the stain. Note: Variances may occur on individual boards as well as the total project, as densities and
other characteristics vary across and throughout the wood. Kinlo Clean and its associates attempt to
represent the final finish color and tones as best as possible. While we can often give you an idea of
the overall color or tone you must expect some variance in the overall finish.
6) Courtesy:
While Kinlo Clean is on location and performing work on your property, you are responsible for
keeping all children and pets, as well as other individuals away from the work area. Children and pets
must be kept off the work surface for at least 24 hours after our work is completed. This is for your
safety as well as our own.
7) Payments:
Payments to Kinlo Clean are due as per the contract schedule. All
balances are ALWAYS due upon completion of the job. Any variance to this policy must be agreed
upon and in writing on our contract. Late charges will be immediately assessed on all balances not
paid in accordance with contract terms. The customer agrees to pay any collection cost incurred by
Kinlo Clean related to the collection process of outstanding balances.
8) Scheduling:
Scheduling in a business which productivity relies upon the weather can be difficult. Inclement
weather may affect scheduling. We try our best to keep scheduling conflicts to a minimum, however,
circumstances that are beyond our control may affect your project start and completion dates. You
will be notified of any changes.
9) Removal & Replacement of Surface Contents:
Removal and replacement of grills, furniture, planters, and any other items are the responsibility
of the homeowner. Should we need to remove items from the surface area, we will not be responsible for any
damage, breakage or for storage issues. An additional charge may be applied for the time and labor
devoted to the removal of these items.
10) Damages:
Kinlo Clean is not responsible for damages due to improperly installed siding, loose shingles or
siding, broken or opened windows, improperly sealed windows and doors, wood rot, defective
construction, improperly secured wires, loose or improperly installed gutters, and leaders and
improper caulking. In every aluminum siding case and in some cases with vinyl siding, the sun and
weather will bleach the color or cause fading. Power washing, which entails the removal of chalky,
gritty, or failing surface materials may cause the faded aspects of the vinyl or aluminum to stand out.
Kinlo Clean will not be responsible for such conditions. Kinlo Clean will not be responsible for loose
mortar that may dislodge during the cleaning process.
11) Stains:
Some stains cannot be removed by power washing. Tree sap, artillery fungus, splatters from stains
and paints are examples of materials that cannot be removed by conventional means. We make every
attempt to point these areas out to the customer when quoting the project. Sometimes these stains
cannot be removed at all.
12) Watertight:
Kinlo Clean expects your property to be in good repair and weathertight. This includes, but
is not limited to all electrical services including receptacles and light fixtures. Doors and windows
shall also be weathertight. Kinlo Clean is not responsible for damages as a result of water
infiltration from poor or improper installation, maintenance, or repair of electrical-related items or
doors or windows. Kinlo Clean cannot guarantee removal of artillery fungus from exterior house
surfaces.
13) Window Spotting:
Windows may become water spotted as a result of our services. Window cleaning is NOT included.
14) Concrete:
The appearance of concrete depends on a number of factors most linked to when the concrete was
initially poured and cured. When concrete with dirt, mold, mildew, algae and other pollutants and
stains is cleaned, the concrete will then reveal any and all imperfections that the pollutants and stains
have covered up. The customer understands that not all concrete will look the same even on the same
driveway, patio, sidewalk, or concrete slab.